ETHICALLY MADE & SUSTAINABLE AUSTRALIAN FASHION
EXCHANGES & REFUNDS
Thank you for purchasing from the Amy Taylor Collection Online Store! It is our absolute priority to ensure you are 100% satisfied with your purchase. We understand that change of mind may occur if item is not the right fit or style for you! If you are not happy with your purchase, we offer exchanges on your purchased item for a different colour, style or size.
- We do not provide refunds for any purchases made both online and in our Boutique store. Refunds are only offered in the rare case of unrepairable manufacturing faults which need to be assessed by ATC quality control for approval.
- We do not exchange sale items.
- Merchandise must be returned within 30 days of receipt from DATE OF ORDER for Australian customers.
- Merchandise must be returned within 45 days of receipt from DATE OF ORDER for International customers (outside of Australia)
- Merchandise must be unworn, unwashed, unstained and unperfumed.
- Merchandise must have all ATC tags, including any hangtags still attached.
- Merchandise must be returned with a copy of the original invoice & a copy of the Exchange / Package form filled out.
- Sale items cannot be returned or exchanged.
- Swimwear, intimates, hair accessories/earrings and bodysuits cannot be returned due to hygiene reasons.
STEP 1 – Fill out Exchange/ Package Slip with instructions and place in satchel with garment you are exchanging or returning.
STEP 2 – Email the ATC Team - firstname.lastname@example.org to alert them of your upcoming Exchange Request. Please include your best contact details, original Order & invoice number and state reason for exchange / return. If you have a knowledge of the style you would like to exchange, please include this.
STEP 3 – Post your exchange request to Amy Taylor Collection, or if you are located locally you are welcome to deliver the item to our Head Office at the following address:
Amy Taylor Collection
6 Park Lane, Caringbah 2229
STEP 4 – Once your item is received, the ATC team will reach out to you to assist you with your exchange, and if the exchange has been approved it will be actioned.
STEP 5 – Once the exchange has been approved and actioned, you will be reimbursed for the cost of shipping.
- Amy Taylor Collection will post an exchange/package slip with instructions for postage with your original order. Please ensure to read this thoroughly for Amy Taylor Collection is not responsible for any mistakes made in the process.
- We will reimburse for the cost of shipping after approval of your exchange request.
- If you have misplaced your exchange/package slip or did not receive one, simply email email@example.com to generate a new one.
- Customers are urged to hold onto proof of postage as Amy Taylor Collection is also not responsible for exchanges lost by Australia Post or International Couriers.
- We aim to process exchange requests within 7 business days upon receiving your exchange request
- Customers are urged to post item in the original satchel / box or find an alternative satchel that is of similar dimensions. If you have disposed of your satchel/box, Amy Taylor Collection is not responsible for the purchase of a second one. Satchels/ boxes can be purchased from a local post office.
- You will be contacted by an Amy Taylor Collection staff member should your exchange request not be available. If your exchange request is not available and you are not satisfied with alternate current product offered, you may receive a store credit.
The Amy Taylor Collection team does a thorough inspection & quality assurance check of all products before they are despatched to our customers, and we ensure exceptional quality of all of our products.
If you come across a manufacturing fault, please contact us at firstname.lastname@example.org as soon as possible. All garments are to be assessed at our H/O facility before any actions can be taken. Please note that our policy is aligned with ACCC Consumer Law – Repair, Replace, Refund. If you have any further questions prior to purchase please email us.
Should you have any concerns or enquiries regarding Exchanges or Returns please feel free to contact our office or send us an email email@example.com