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Exchange & Refund Policy

Thank you for purchasing from the Amy Taylor Collection Online Store!

It is our absolute priority to ensure you are 100% satisfied with your purchase. We understand that change of mind may occur if item is not the right fit or style for you! If you are not happy with your purchase, please contact us to initiate an exchange.

KINDLY NOTE: We do not provide refunds for any purchases made both online and in our Boutique store unless deemed faulty
We do not exchange sale items.

RULES OF RETURN
We must be notified within 3 business days of receiving your gown if you wish to return it. All returns must be returned within 7 days for all Australian customers and 14 days for international customers. Customers must cover the cost of the return and we recommend using a trackable service
The gown must be unworn, unwashed, un-perfumed, free from makeup and fake tan
The gown must have all ATC tags, including any hangtags still attached
Your order must be returned with a copy of the original invoice including the order details
Sale items are final and cannot be returned or exchanged
Swimwear, intimates, hair accessories/earrings and bodysuits cannot be returned due to hygiene reasons

RETURNS PROCESS

  • STEP 1 – Email hello@amytaylorcollection.com  with your return request. Please include your best contact details, order number and reason for the return
  • STEP 2 – Once our team has approved your return request you will be provided with the return details
  • STEP 3 – Once your return has been processed, we will contact you  

FAULTY ITEMS

The Amy Taylor Collection team does a thorough inspection & quality assurance check of all products before they are despatched to our customers, and we ensure exceptional quality of all our products.

If you come across a manufacturing fault, please contact us at hello@amytaylorcollection.com as soon as possible. All garments are to be assessed at our HQ facility before any actions can be taken. Please note that our policy is aligned with ACCC Consumer Law – Repair, Replace, Refund. If you have any further questions prior to purchase, please email us. Should you have any concerns or enquiries regarding Exchanges or Returns please feel free to contact our office or send us an email hello@amytaylorcollection.com  

TRY BEFORE YOU BUY
Try up to 3 items
Home try-on
 
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 3 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $15 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
TRY WITH MIRRA
TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 3 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $15 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
TRY WITH MIRRA
You're ready to select your exchange items
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.