Thank you for purchasing from the Amy Taylor Collection Online Store! It is our absolute priority to ensure you are 100% satisfied with your purchase. We understand that change of mind may occur if item is not the right fit or style for you! If you are not happy with your purchase, please contact us to initiate an exchange.

KINDLY NOTE

We do not provide refunds for any purchases made both online and in our Boutique store unless deemed faulty

We do not exchange sale items.

RULES OF RETURN

We must be notified within 3 business days of receiving your gown if you wish to return it. All returns must be returned within 7 days for all Australian customers and 14 days for international customers. Customers must cover the cost of the return and we recommend using a trackable service

The gown must be unworn, unwashed, un-perfumed, free from makeup and fake tan

The gown must have all ATC tags, including any hangtags still attached

Your order must be returned with a copy of the original invoice including the order details

Sale items are final and cannot be returned or exchanged

Swimwear, intimates, hair accessories/earrings and bodysuits cannot be returned due to hygiene reasons

 

RETURNS PROCESS

STEP 1 – Email hello@amytaylorcollection.com  with your return request. Please include your best contact details, order number and reason for the return

STEP 2 – Once our team has approved your return request you will be provided with the return details

STEP 3 – Once your return has been processed, we will contact you  

FAULTY ITEMS

The Amy Taylor Collection team does a thorough inspection & quality assurance check of all products before they are despatched to our customers, and we ensure exceptional quality of all our products.

If you come across a manufacturing fault, please contact us at hello@amytaylorcollection.com as soon as possible. All garments are to be assessed at our HQ facility before any actions can be taken. Please note that our policy is aligned with ACCC Consumer Law – Repair, Replace, Refund. If you have any further questions prior to purchase, please email us. Should you have any concerns or enquiries regarding Exchanges or Returns please feel free to contact our office or send us an email hello@amytaylorcollection.com