Shipping Information

PLEASE NOTE THAT ALL DELIVERY TIMES ARE ESTIMATED. AMY TAYLOR COLLECTION DOES NOT GUARANTEE DELIVERY DATES UNDER ANY CIRCUMSTANCES.
 

Australian Shipping

Amy Taylor Collection offers FREE EXPRESS shipping Australia-wide on all orders. Packages are sent via Australia Post in Express Post Parcels. You will receive a confirmation email from Amy Taylor Collection with your order number and details to confirm that your order has been placed.

Please allow a 2-5 business day waiting period for your order to be processed before it is shipped. You should receive your order in approximately 2-14 business days from date of order.
Once your order has been dispatched, you will receive an email with Australia Post tracking information. If you don’t receive an email, please check your junk mailbox. If you still can’t find it, it’s possible we have an incorrect email address for you. Please contact us with your Order Number to check the status of your order.
If you reside within the national Express Post Network (most major metropolitan areas), expect next business day delivery. Shipment to regional areas outside the EPN can take 2-5 business days.

Please note that Amy Taylor Collection is not responsible for any delays caused by Australia Post, especially during high-volume seasons. Please note that all delivery times are estimated. Amy Taylor Collection does not guarantee delivery dates.

If you are not home to accept your package, Australia Post will leave a card in your letter box detailing the steps for picking up your delivery at the local post office.
If you have not received your package within 14 business days of placing the order, contact us with your full name as well as your Order Number and we’ll look into the matter immediately.
Amy Taylor Collection is not liable for missing parcels due any errors on the customer or Australia Post’s part.

International Shipping (outside Australia)

Standard Shipping             $54.95                     7-20 Business Days
All countries outside Australia should receive Standard orders in approximately 7-20 working days (this does not include weekends or public holidays.)
Express Shipping               $104.95                     2-7 Business Days
All countries outside Australia will receive Express orders in approximately 2-7 working days (this does not include weekends or public holidays).

Please Note:

  • Ordering from countries outside of Australia, duties and taxes may be payable by you depending on the rules governed by the country you are importing to.
  • All International orders are sent in corresponding Courier Company packages for your location. You will receive a confirmation email from Amy Taylor Collection with your order number and details to confirm that your order has been placed.
  • Please allow a 2-7 business day waiting period for your order to be processed before it is shipped. You should receive your order in approximately 2- 35 business days from date of order.
  • Prior to dispatching any international orders we must receive credit card authorization and address verification for your order. Once your order has been dispatched, you will receive an email with
  • Country-relevant courier tracking information. If you don’t receive an email, please check your junk mailbox. If you still can’t find it, it’s possible we have an incorrect email address for you. Please contact us with your Order Number to check the status of your order.
  • Please note that Amy Taylor Collection is not responsible for any delays caused by our Courier Companies, especially during high-volume seasons. Please note that all delivery times are estimated. Amy Taylor Collection does not guarantee delivery dates.
  • If you have not received your package within 35 business days of placing the order, contact us with your full name as well as your Order Number and we’ll look into the matter immediately.
    Amy Taylor Collection is not liable for missing parcels due any errors on the customer or courier company’s part.

Taxes and Duties

Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package and to mark it as dutiable “merchandise”. We are also prohibited by law, from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.
Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

Out Of Stock Items

If an item you have ordered is out of stock online, we will attempt to locate your item from stock at our factory, and dispatch to you as soon as possible.
If we do not have your item in stock at our factory, it may take 4-7 to produce before we can dispatch it to you.
No additional charges will apply. We will notify you if the item has sold out completely and is unavailable from stock in our Factory.